We have worked with Westminster Associates on a number of projects, ranging from Change Management to Equality and Diversity and have included 1:1 coaching. I particularly liked our working relationship, where we worked in partnership to ensure that each programme was appropriate to CCE and our staff. Westminster were extremely flexible to our needs and worked closely with us to work through our changing environment. The feedback from our staff who attended the courses/coaching was excellent and I would not hesitate to recommend Westminster Associates to other organisations
Michelle Cross, Human Resources Manager – Creativity, Culture and Education (CCE)
Westminster Associates Ltd has worked with the Marketing Team at the University of Sunderland on a long-term development programme to prepare the senior team for leadership in a new Higher Education market economy. Team building events, self and peer assessment, and one-to-one coaching has proved invaluable in building credibility and reputational standing for the team within the institution and with the higher education community. Paul has made a tangible difference to our team, his interactions with us are timely, relevant and highly professional. He offers the flexibility we need and provides ongoing support over and above any contractual arrangements. We will be using Paul for our next staff development programme embracing the wider departmental team. I have every confidence that this will also be a revealing and rewarding learning experience.
Judith Green, Director Marketing and Recruitment – University of Sunderland
I've had the pleasure of working with Paul Thompson of Westminster Associates for the past two years. Our work to date has been focused on leadership development with Paul providing support to both myself and the wider Senior Management team. This has included individual and team coaching sessions, workshops and away days. Paul has also supported the implementation of a new business planning process for the Facilities Service. This work has complimented the strategic development plans for the business for which Paul has a great understanding. This provides an excellent platform for supporting the major programme of change the business is about to embark on over the next two to three years. I have been really pleased with Westminster Associates, both in terms of delivery and approach. They provide a highly professional service, underpinned by great learning materials, strong organisation and structure, excellent communications and a focus on their client's business needs. Paul is an excellent facilitator and coach, with the ability to really engage and challenge on the key issues at hand. An approach that I've found of great personal benefit. Our relationship is developing into a strong business partnership built on high levels of confidence and trust. I therefore look forward to the continued support from Westminster Associates for what is going to be a challenging period ahead.
Phil Marsh, Director of Estates and Facilities – University of Sunderland
Westminster Associates has delivered a range of development interventions for the areas I partner with within the University. One of their strengths is their ability to tailor delivery to the needs of the individual/group. Therefore, they work well with senior management, right through to staff with no management responsibilities and lack of confidence in themselves and development as a whole. Paul has created and delivered a leadership programme within two areas of our organisation, a range of team development events and also provides 1:1 coaching. The thing I like most about working with Westminster Associates is their high level of communication, through which we are kept 'in the loop' about work he is carrying out. With their innate ability to adapt, I would not hesitate to recommend Westminster Associates as a provider within any organisation.
Natalie Bell , Staff Development Advisor, Organisation and Staff Development – University of Sunderland
Having worked with Westminster Associates for a number of years on various projects such as sales management leadership development, Insights Discovery® profiling and understanding team dynamics, I have found them to be at all times a true business partner. With a lot of other organisations I have worked with in the past there has been a lot of trying to fit our organisation into "their box". However, with Westminster Associates, Paul has taken his time to really understand Pitney Bowes and how we operate as a business. With many business units all working under one umbrella is would be an easy assumption to make that "one size fits all" however that is not the case for us and Paul has spent so much time with each business unit leader that I truly believe he would be mistaken for a colleague rather than a partner! All of this has helped when delivering what could be some truly difficult messages. At all times he has over delivered on all expectations. I would recommend both Paul as an individual and Westminster Associates as a partner of choice.
Fiona Gore, Head of International Training (Sales) – Pitney Bowes
Our collaboration with Westminster Associates and the various Insights solutions they have used has brought great benefits to both my HR function and a number of the management teams based in Europe. Together, the Westminster Associates consultants and the Insights programmes have given us a new "colour" language to help describe our differing leadership preferences, which has certainly improved awareness and team effectiveness. We are on the point of adopting Insights as a corporate leadership process, which we will weave into our existing succession planning and performance management systems. Although not the panacaea for all leadership challenges, the Insights programmes have taken our collective understanding of personal preferences to a new level, which indirectly will help us achieve our business objectives. Westminster Associates have been particularly responsive in tailoring workshops to our particular needs and in running individual coaching sessions for senior managers. The fact that we have engaged with Westminster Associates during a period of significant change within Pitney Bowes has made their transformational leadership programme all the more relevant to our needs.
David Denney, Vice President Human Resources (International) – Pitney Bowes
Westminster Associates engaged with my Executive team on a programme of transformational leadership development, when our organisation was going through one of the most significant strategic reengineering programmes it has known in its history. My team consists of 16 direct and indirect reports, from 5 countries. At the proposal stage I immediately saw the link between individual and team development and how this would support business objectives. For around 18 months now, Westminster Associates have been partnering with us on a series of team development and 1:1 coaching interventions through which we have already learned a huge amount around an appreciation of self and others. Many of my team are commenting that they saw colleagues in a different light and have adapted their behaviour accordingly to work more effectively together. The language we learned is used daily – particularly to preface a potentially difficult comment/topic. I have personally gained new views on some members of my team which is prompting me to change my leadership approach with them. This is enabling me to get greater buy-in to key decisions. I am impressed by the breadth and depth of the information in the diagnostic tools used and the way in which this is facilitated in the context of real business issues we face, during team sessions. If we want leaders to change their behaviours they must be supported to make the change. We must be able to assess those who are capable of changing and those who aren’t and provide support as appropriate. It is both this and the cost-reduction and process reengineering we are going through that will bring about significant and lasting change in our organization. This programme is a clear demonstration that changes in team culture can be managed by existing staff without loss of focus or effectiveness on normal operating priorities. Over the longer term, I have no doubt that this programme will contribute to improved business performance, as a result of this team’s improved team effectiveness.
Ian Davidson, President Global Mailing Solutions (GMS) Europe – Pitney Bowes
I have worked with Westminster Associates Ltd for over four years now, both in my previous organisation and in my current role. They have provided an invaluable consultancy service, designing and delivering many front line sales programmes and solutions for me. Every time I use them, they ‘raise their game’ and to continue to exceed my expectations. They are professional and personable in everything they do, and deliver first class training, that has immediate impact and improves sales performance, at a reasonable cost. Recently, we have started to use them for sales leadership development that is also proving to be a very worthwhile investment. I continue to receive excellent anecdotal feedback from all programme attendees and comments from senior management and sales leaders have been equally high. I would class them as a true business partner and value their advice and contribution in all things to do with sales learning and development.
Grant Pearson, Global Inside Sales Learning and Development Manager – McAfee
The Insights Discovering Sales Leadership Effectiveness session you conducted for the 43 members of my Management team was exactly what we were looking for. This session accelerated our commitment to a desired culture and productive chemistry across the team. Each and every Manager/Director/VP took away a greater understanding of their peers, teams, and dramatically enhanced self-awareness. I really enjoyed your collaborative style and open approach to customize to our specific goals. You exceeded my expectations on all fronts